Report an Outage

REPORT AN OUTAGE

Need to report a power outage? Hart EMC is available 24 hours a day, 7 days a week to assist you.

You can report an outage by:

• Calling 800-241-4109
• Text OUT to 800-241-4109
• Using the Hart EMC app, available for Apple and Android devices
• Logging into your online account and reporting the outage
• Reporting the outage directly through the Hart EMC Outage Map

WHAT INFORMATION DO I NEED?

Having your account number available is helpful, but it is not required.

If you do not know your account number, please provide:

• The name on the account
• The mobile number associated with your account
• The service address where the outage occurred

If you have multiple Hart EMC accounts, please let us know which location is affected so we can dispatch crews to the correct service location.

Emergency Situations: If you see a downed power line, stay away and call Hart EMC immediately at 800-241-4109.

Always assume downed lines are energized and dangerous.