Dispatcher

HART ELECTRIC MEMBERSHIP CORPORATION

POSITION DESCRIPTION

 POSITION:                            Dispatcher     

DEPARTMENT:                    Engineering & Operations

REPORTS TO:                       Supervisor, System Operations

EFFECTIVE DATE:              01-12-2023     

DIRECTS:                              None

PURPOSE OF POSITION

To provide efficient, courteous and reliable communication to Cooperative personnel.

MINIMUM JOB SPECIFICATIONS

The following requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

EDUCATION AND EXPERIENCE:

Requires High School Graduate/Equivalent. Prefer previous experience in operating radio equipment/two-way communication equipment.

KNOWLEDGE AND SKILLS:

Requires a working knowledge of radio procedures. Requires the ability to be knowledgeable of Hart EMC policies and procedures, effectively communicating these to members; ability to become familiar with Hart EMC service territory and its boundaries. Requires the ability to become proficient in operating radio equipment/two-way communication equipment. Requires interpersonal skills for interacting with the members. Must demonstrate effective computer skills. Requires ability to work on weekends, evenings, and/or holidays.

DRIVER’S LICENSE, EMPLOYMENT ENTRANCE EXAMINATION, DRUG SCREEN, RESIDENCY:

Requires the ability to successfully pass Hart EMC’s employment entrance examination and drug screen. Requires the ability to obtain and maintain a valid Georgia driver’s license. Requires residency within Hart EMC’s service area.

WORKING CONDITIONS:

Defined inside environment (L); Requires flexibility to work overtime as deemed necessary and to work during emergency situations. Requires the physical ability in reaching, fingering, grasping, talking, and hearing. Requires visual acuity in defined machine operation (a).

WORKING RELATIONSHIPS:

Internal:  Two-way communication with immediate supervisor on job related approvals, instructions and work progress.

External:  Demonstrates an awareness that the job exists to effectively serve each and every member, and at every opportunity to achieve increased member and public understanding for support of the Cooperative.

HART ELECTRIC MEMBERSHIP CORPORATION

ESSENTIAL DUTIES

DISPATCHER

 The following are the essential duties and performance standards of this position. The essential duties do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Hart EMC. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

ESSENTIAL DUTIES

The Dispatcher:

1. Performs radio dispatching to transmit and receive operational data and information.
   • Assists line crews and maintenance personnel in the efficient restoration of service during outages.
   • Assists in the locating of crews and defective equipment during major outages and normal work schedules.
   • Receives routine operational data and information.
   • Receives and processes routine service order information.

• 2.Receives telephone calls in a professional and courteous manner and initiates appropriate action for prompt responses.
  • Assists in requests for service.
  • Dispatches reports concerning outages to field personnel for prompt restoration of service.
  • Advises callers of the Cooperative’s policies and procedures, as needed.

SUPPLEMENTAL DUTIES

In addition to performing the essential duties of the position, the Dispatcher:

3.Interpersonal Skills

• • Demonstrates effective employee relations skills when interacting with other personnel without regard to race, sex, disability, national origin, color, religion, age, or veteran status.
  • Maintains a professional and courteous manner.
  • Participation, teamwork, and an open and cohesive work environment are supported.

4. Attendance and Promptness

• • Reports to work at designated time and has regular acceptable attendance.
  • Provides availability for extra duty as required.
  • Evaluates and considers results of job responsibilities.

5. Work Quality

• • Accurately and thoroughly performs job duties.
  • Completes work with a minimum or no errors.
  • Evaluates and considers results of job responsibilities.

6. Business Appearance

• • Dresses appropriately for the position based on Cooperative standards.

7. Job Effectiveness

• • Demonstrates self-motivation.
  • Demonstrates effective planning and organizing skills.
  • Effectively sets priorities and performs in an efficient manner.
  • Completes primary job functions without duplication of efforts.
  • Demonstrates self-discipline without supervision.

8. Self Development/Technical Knowledge and Skills

• • Demonstrates current technical job knowledge and skills for effective performance of position duties.
  • Progresses in previously communicated performance improvement.
  • Demonstrates initiative to acquire additional knowledge for effective job performance.

9. Safety Awareness

• • Establishes and maintains acceptable safety standards.
  • Maintains current knowledge of Cooperative’s safety regulations and evaluation of personal compliance.
  • Performs in accordance with established safe working environment.
  • Actively participates in department safety meetings.

10. Effective Communication

• • Demonstrates proficient oral and written communication skills.
  • Demonstrates effective listening skills prior to taking action.
  • Communicates to supervisor in all matters which affect their duties.
  • Effectively learns and accepts the Cooperative’s practices, concepts, policies, and procedures.