Outage Information

Hart EMC's goal is to provide you with uninterrupted electricity 100% of the time, but we all know that nothing is perfect. Whatever the reason, we are ready around the clock to restore your power as soon as possible.

Hart EMC uses a sophisticated computer software package called Contact OMS to manage all aspects of each outage. When a member calls to report an outage, Contact OMS is used to log the call and to verify member contact information and address. This information is used along with other callers and data from automated monitoring systems to direct service crews to the source of the outage. Once power has been restored a permanent outage history is made for each member detailing the cause of the outage. This data is then used by Hart EMC to better understand the nature of outages and to help prevent future outages.

The Real-Time Outage Graph. This graph shows the Hart EMC system outage state for the last 24 hours from the time that you requested the graph. There is also data on the number of members that has called in to report outages and the total number of members without power. The “Hart EMC members without power” value may be higher than the “active outage calls”. This is because not all members may call to report the outage. Click here to see the Real-Time Outage Graph.

Outage Location Map. This map does not show individual outages. It only shows wider area outages that are due to a blown fuse or a breaker trip. Click here to see a map of the current outages.

Outage Metrics. These values show historical data for recent date ranges. The “High Water Mark” is the highest number of members that were concurrently out of power for the time shown. The “Total Out” gives the total number of individual members out of power for the date/time range given.
Click here to see the Outage Metrics.